General information

• This Privacy Policy explains how we may collect, use and protect personal data when you visit our website, contact us directly, or use the camping booking facility made available through our website.

• 1. Who we are

  Jenners Barn Events Ltd
  Great Farm,
  Whelford,
  Gloucestershire. GL7 4EA
  Email: hello@jennersbarn.co.uk
  Phone: 07886037224

  If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details above.

• 2. What this website does

  This website is primarily a brochure website for our Cotswolds wedding and events venue business. Its main purpose is to provide information about our venue and services and to enable visitors to contact us directly by phone or email.
  
  Most pages of the website do not collect personal data directly from you.
  
  One page of the website contains an embedded third-party booking system, provided by Planyo, for wedding and event camping bookings. Personal data submitted through that booking system is processed within Planyo and related systems rather than through this website itself.

• 3. Personal data we may collect

  Depending on how your interact with us, we may process the following personal data:
  A) If you contact us directly:
  
  If you contact us by email, phone, post or other direct means, we may collect:
  
  

  1. your name
  2. your email address
  3. you telephone number
  4. any other information you choose to provide in your message or during discussions with us

  B) Technical website data:
  
  Like most websites, our website hosting and server infrastructure may automatically collect limited technical information such as:
  
  

  1. IP address
  2. browser type and version
  3. device type
  4. referring site
  5. pages visited
  6. date and time of access
  7. server request information
  This information is typically collected through standard server logs for security, troubleshooting, and website administration purposes.

  C) Camping booking information
  
  If you make a camping booking via the embedded booking system on our website, your booking information is collected and processed through Planyo. This may include personal and booking-related information required to process and manage your campsite reservation.
  As such, campign bookings should be made by adults age 18 yrs and older.
  We do not use the main website itself to collect or store that booking data unless and until it is separately shared with us through Planyo or related booking communications.

• 4. How we use your personal data

  We may use personal data to:

  1. respond to enquiries and communicate with you
  2. provide information about our venue, weddings, events, or camping services where you have contacted us
  3. manage bookings, reservations, or related customer service where relevant
  4. maintain website security and performance
  5. protect our business from fraud, misuse, or technical attacks
  6. comply with legal or regulatory obligations

• 5. Our lawful bases of processing

  Under UK data protection law, we rely on one or more of the following lawful bases:

  1. legitimate interests - to operate, maintain and secure our website and to respond to genuine business enquiries
  2. contract - where processing is necessary to take steps at your request or to perform a booking or related arrangement
  3. legal obligation - where we need to comply with legal, tax, accounting, or regulatory requirements
  4. consent - where required by law, for example in relation to certain cookies or optional marketing communications

  If we rely on on legitimate interests, we do so in a way that does not override your rights and freedoms.

• 6. Direct communication and marketing

  If you contact us to enquire about weddings, events, venue hire, or camping, we may respond to your enquiry using the contact details you provide.
  We will not send you unsolicited marketing emails where consent is required by law.
  If you would prefer not to receive further communications from us, you can contact us at any time and ask us to stop.

• 7. Third-party booking system: Planyo

  Our website includes an embedded booking page powered by Planyo for camping bookings.

  When you use that booking facility, personal data connected with your booking is processed through Planyo's systems. Planyo acts in relation to that booking functionality in accordance with its own privacy and data protection information.

  Depending on how the booking setup is configured, we may receive booking details from Planyo where necessary to administer your reservation, communicate with you, or provide the booked service.

  As the Planyo site administrator, we have full access to the data and control the ways in which the data is entered into the Planyo system (the reservation form template including form items to ask for additional private information). Planyo cannot control how this data is used and it is the Company/site admin's responsibility to make sure the data exported from planyo (also manually, e.g. using a CSV export) is well protected and doesn't violate GDPR policies.

  Xtreeme Sagl (creator of Planyo.com) headquartered in Lavertezzo, Switzerland (company identification number CH-670.4.001.381-2) serves as a data processor by providing the technology for data input (creating reservations, customer records etc.). Xtreeme Sagl keeps strict control mechanisms to make sure the data is available only to the team members which must have access to given data. Amazon AWS (Zurich Switzerland Region) is the world's leading cloud computing platform and hosts all of Planyo's servers. This platform provides world's most secure data centres and has very strict access policies which are fully compliant with EU, Swiss and US laws, including GDPR. Note: Xtreeme Sagl does not give out private information to other parties, except when requested by the police/legal authorities of given country.

  Payments are made through our merchant provider, Worldpay.

• 8. Cookies and similar technologies

  This website uses cookies to better the users experience while visiting the website. Where applicable this website uses a cookie control system allowing the user on their first visit to the website to allow or disallow the use of cookies on their computer / device. This complies with recent legislation requirements for websites to obtain explicit consent from users before leaving behind or reading files such as cookies on a user's computer / device. In addition, the embedded Planyo booking system may use its own cookies or similar technologies in connection with the booking process.

  Cookies are small files saved to the user's computers hard drive that track, save and store information about the user's interactions and usage of the website. This allows the website, through its server to provide the users with a tailored experience within this website. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

  This website uses tracking software to monitor its visitors to better understand how they use it. This software is provided by Google Analytics which uses cookies to track visitor usage. The software will save a cookie to your computers hard drive in order to track and monitor your engagement and usage of the website, but will not store, save or collect personal information. You can read Google's privacy policy here for further information [www.google.com/privacy.html].

  Other cookies may be stored to your computers hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

• 9. Sharing your personal data

  We may share personal data, where necessary, with:

  1. website hosting and IT service providers
  2. email providers and communications providers
  3. booking platform providers, including Planyo
  4. professional advisers such as accountants, insurers, or legal advisers
  5. payment, regulatory, law enforcement, or fraud prevention bodies where required by law or necessary to protect our rights

  We do not sell your personal data.

• 10. International transfers

  Some of our service providers or third-party systems may process personal data outside the UK.

  Where personal data is transferred internationally, we will take reasonable steps to ensure appropriate safeguards are in place, as required by applicable data protection law.

  If Planyo or other service providers transfer data internationally, those transfers will be governed by their applicable privacy arrangements and safeguards.

• 11. Data retention

  We keep personal data only for as long as reasonably necessary for the purposes for which it was collected, including:

  1. responding to enquiries
  2. managing bookings or customer relationships
  3. keeping required business and financial records
  4. resolving disputes
  5. meeting legal, tax, insurance, and regulatory obligations

  Retention periods may vary depending on the type of enquiry, booking, and applicable legal requirements.
  Booking data handled through Planyo may be retained in accordance with Planyo's systems and your operational settings, as well as any legal obligations that apply to us.

• 12. Your data protection rights

  Subject to UK GDPR regulations, you have the right to:

  1. request access to the personal data we hold about you
  2. request correction of inaccurate or incomplete data
  3. request erasure of your personal data in certain circumstances
  4. request restriction of processing
  5. object to processing based on legitimate interests
  6. request transfer of your data in certain circumstances
  7. withdraw consent where processing is based on consent

  To exercise any of these rights, please contact us using the details set out above.

• 13. Complaints

  If you have concerns about how we use your personal data, we would appreciate the opportunity to address them first.
  You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) in the UK:
  
  ICO
  Website: https://ico.org.uk/
  Telephone: 0303 123 1113
  

• 14. Security

  We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure.
  However, no method of transmitting data over the internet or storing data electronically can be guaranteed to be completely secure.

• 15. Links to other websites

  Our website may contain links to third-party websites or services. If you follow a link to any external site, please note that those websites have their own privacy policies and we are not responsible for their content, privacy practices, or data handling.

• 16. Changes to this Privacy Policy

  We may update this Privacy Policy from time to time to reflect changes in our services, website functionality, legal requirements, or data practices.
  Any updates will be posted on this page, and the "Last updated" date will be revised accordingly.

hello@jennersbarn.co.uk